Refund policy

The workspace owner can cancel future renewal through Plan and billing → Manage subscription and invoices. For a free trial, cancel before its end to avoid the subscription charge; trial access continues through the original trial end. For a paid subscription, access continues through the confirmed paid period. After the trial or paid period ends without confirmed renewal, new sign-in requests pause until paid access is restored. Free remains available within one app account and three people. Your configuration and access records remain available to the owner. Payment disputes or refunds may require a billing review.

Cancelling does not delete your workspace. To delete it, see the Data Deletion and Offboarding part of our Security and Data Policy.

We do not give partial refunds for unused time when you cancel or downgrade.

We will refund you in full if you were charged twice, charged the wrong amount, or charged after you cancelled. We will also look at a refund if HeyPass did not work for you because of a fault on our side.

To ask for a refund, email hello@heypass.io with your workspace name, the email you paid with, and your receipt number. We reply within 5 business days. Dodo Payments sends approved refunds to your original payment method.

If you are a consumer in the EU or UK, you may have the right to cancel within 14 days of your first purchase. If you ask us to start the service during those 14 days, we may keep a fair amount for the days you used. Nothing in this policy removes rights the law gives you.